Frequently Asked Questions

We've collected all of our frequently asked questions on one page so that you can find what you're looking for.

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O2O Ecommerce provides an easy-to-use DIY and/or custom web-based ecommerce solution for e-retailers.
  • Step 1: Click on Order Now
  • Step 2: Fill up the Order Form
  • Step 3: Make Payment
  • Step 4: Wait for confirmation email
  • Step 5: Your store is now ready for setup
To start an online store, please do prepare the following.
  • Online store name
  • Online store design
  • Online store logo
  • Products photo
  • Payment methods
  • Shipping methods
  • Terms & Condition;
  • Return Policy
Our packages range from RM690 per year to RM3190 per year. No hidden charges.
Yes, you can. You can choose to pay via cheque/bank transfer. Once the payment is made, please do fax over (+603-7496-4220) or email us (billing@o2o.my) the bank-in or remittance slip with the proforma invoice no. for verification.
No installation is required. All of O2O software is web-based.
Yes, it is one-time of RM500.
Normally we do not provide such services but we do provide a Express Setup which will incur a cost of RM1000.
A Payment Gateway is a third party service platform that enables credit card and other electronic payment transactions being carried out on an ecommerce platform between the buyer and seller.
If the Payment Gateway that you have signed up is not listed with O2O Ecommerce, please contact us to check its compatibility with our software.
Yes, we can help you. You can check out our Payment Gateways Comparison table (www.o2oecommerce.my/payment-gateway). If you need further explaination, you can always drop us an email at support@o2o.my.

Domain, Web & Hosting

You can purchase a domain through O2O Ecommerce. Once you click on the Order Now, you will be guided through to check the availability and the purchase of the domain.
Yes, you can. You can transfer an existing domain to O2O Ecommerce. A detail instructions will be provided after you have signed up our package.
Yes. Both web and email hosting are included in the package.
Yes. Email accounts are included. The no. of email accounts given will depend on the plan that you have subscribed.
No. You will not be able to integrate your online store with your existing website.
Yes, we do. We schedule the backup on a weekly and monthly basis.
Yes. O2O Ecommerce supports SSL certificate.
SSL certificate is to safeguard the process of credit card orders. However, it is not compulsory. You can consider about it. If you decide to have it, you can always purchase it at our Client Area.

Common Questions

Yes. O2O Ecommerce Store is build in such a way that it is seach engine friendly.
No. No IT and design background is required to configure the online store. Our online store is easy-to-use and user friendly.
Yes. Your online store is accessible from any computer as long as it is connected to the Internet.
There is no limit as long as the disk space usage is within the subscribed limit. You can upgrade the disk space at any time.
No. O2O Ecommerce does not take any cut from your sales.
Yes. We will help you to migrate your existing online store to our platform.
Yes, it is possible. If you could not find any of our templates that suit your requirement, please contact us by emailing us at sales@o2o.my. Customization of the store layout templates can be done.
We provide free email and phone support according to the plan that you have subscribed or you could create a ticket at the Client Area to our support team.
Definitely. You can always start small and upgrade your plan as your business grows.
Yes, you can. However, if you were to cancel in the middle of your subsscription, there will be no refund.
The first renewal notice will be sent out 30 days before expiration. If no action has been taken, the notice will be sent out again on the 10-day, 7-day and 5-day before expiration, correspondingly.
Yes. O2O Ecommerce supports multiple languages and currencies.
O2O Ecommerce works well with all browsers.

Managing Your Online Store

After you have successfully completed the sign up process with us, you will be given access to your online store’s Administration page. You will be able to manage your account and store layout there.
For the tutorials, please click on the Help in your Administration page or you could go to the Knowledgebase in the Client Area.
No. You can use our Bulk Import/Export Products Tool to do so.
In our system, you can upload unlimited no. of photos per product, however, we recommend max of 4 photos per product for an appealing design layout. For any additional photos, we recommend you to insert them under product description.
Yes. You can do so by assigning all the available product classifications under our Product Options.
When an order is placed in your store, a notification email will be sent to you.
Yes. You can do so by manually create the customer account in your online store and then, manually place the order under that customer.
Yes. You, as the owner of the online store, can assign different level of authority, as you create the admin accounts for your staff.

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