Frequently Asked Questions
-
How do I get started?
1. Pick a design from our templates or have our designer design a customised design/layout for your store.
2. Have a look at our Ecommerce tiers (Starter, Basic, Professional & Business) and decide which plan to use. Can’t decide? Contact us, we will pick the best plan for your business.
3. Drop us an email ([email protected]) or call us to request for a quotation!
-
What do I need to do/prepare to start the Online Store?
You need to have an Online Store Name and Logo, Product photos and description, About us details, Shipping and Return Information, and Terms & Conditions.
-
Will you help setup my store?
You can refer to our knowledgebase on how to setup your own store, or you can get us to setup the store with an affordable fee.
-
What is Payment Gateway?
A Payment Gateway is a third party service platform that enables credit card and other electronic payment transactions being carried out on an ecommerce platform between the buyer and seller.
-
I need help in deciding which Payment Gateway is suitable for my business. Can O2O Ecommerce help?
Yes, we have Payment gateway comparison table here -https://www.o2oecommerce.my/en/resources/payment-gateways.html.
If you need to know more, you can always have a chat with us.
-
I do not know how to purchase a domain. Can O2O Ecommerce assist?
Yes, we can help to check on the availability of your preferred domain name and assist on purchasing it.
-
I do not have a domain. What should I do?
You can purchase a domain through O2O Ecommerce. Once you click on the Order Now, you will be guided through to check the availability and the purchase of the domain.
-
I have my own domain. Can I use it?
Yes, you can. You can transfer an existing domain to O2O Ecommerce. A detailed instructions will be provided after you have signed up our package.
-
Is the web hosting included in the package?
Yes. Files, images, videos and its related files, like product brochures and catalogues can be uploaded via O2O Ecommerce. However, you cannot upload HTML, JS, PHP files to create your own page like normal web hosting accounts.
-
Is email accounts included in the package?
No email hosting is not included. However, here are some Free/Trial email services that you can try out.
-
Can I integrate this online store with my current existing website?
There is no integration. However you can link it to a subdomain like http://store.mydomain.com.
-
Does O2O Ecommerce backup my online store’s data?
Yes, we do. We schedule the backup on a weekly and monthly basis.
-
If my online store’s data were corrupted one day, will O2O Ecommerce help me to restore the data to its original state?
Yes, we will. We will restore the data with the latests backup that we have.
-
Does O2O Ecommerce support SSL?
Yes. O2O Ecommerce supports SSL certificate.
-
Do I need SSL Certificate?
All stores are provided with a FREE ssl certificate to safeguard your website.
-
Will the website be search engine friendly?
Yes the website is built in a way that it will be search engine friendly.
-
Is there a limit to the number of products that I can sell on my online store?
There is no limit as long as the disk space usage is within the subscribed limit. You can upgrade the disk space at any time.
-
Does O2O Ecommerce take any percentage of each sale I make from the store?
No, we don't.
-
It is possible to migrate my current online store (from another service provider) to O2O Ecommerce platform?
Yes. We can help you to migrate your existing online store to our platform.
-
Will I be getting support from O2O Ecommerce team?
Yes, as long as you are subscribed to our ecommerce platform.
-
Will I be able to upgrade/downgrade my package at anytime?
Definitely. You can always start small and upgrade your plan as your business grows.
-
Will I be able to cancel my subscription any time?
Yes, you can. However, if you were to cancel in the middle of your subsscription, there will be no refund.
-
Does O2O Ecommerce supports multiple languages and currencies?
Yes. O2O Ecommerce supports multiple languages and currencies.
-
How and where do I manage my online store account and layout?
After you have successfully completed the sign up process with us, you will be given access to your online store’s Administration page. You will be able to manage your account and store layout there.
-
Where can I find the tutorials to setup my online store?
For the tutorials, please click on the Help in your Administration page or you could go to the Knowledgebase in the Client Area.
-
I have a big range of products. Do I have to add them one at a time?
No. You can use our Bulk Import/Export Products Tool to do so.
-
How many photos per product does it support?
In our system, you can upload unlimited no. of photos per product, however, we recommend max of 4 photos per product for an appealing design layout. For any additional photos, we recommend you to insert them under product description.
-
Is there an option for me to classify products that have different sizes and colours?
Yes. You can do so by assigning all the available product classifications under our Product Options.
-
How will I know when an order has been placed?
When an order is placed in your store, a notification email will be sent to you.
-
Can I record orders that are not placed through the online store?
Yes. You can do so by manually create the customer account in your online store and then, manually place the order under that customer.
-
Can I have admin logins with different level of authority for my staff?
Yes, you can.